At Marek Sanders, we are committed to providing a reliable, transparent, and efficient shipping experience for every order. This Shipping Policy outlines processing times, delivery options, fees, tracking information, and customer responsibilities to ensure a smooth shopping experience.
1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays). Orders placed after 5:00 PM Eastern Time will begin processing the next business day. During peak periods, promotional events, or inventory delays, processing may extend to 3–5 business days. Customers will be notified promptly if processing times are affected.
2. Shipping Methods & Delivery Timeframes
We offer multiple shipping options depending on your location and item availability:
Standard Domestic Shipping: 5–12 business days
Expedited Domestic Shipping: 3–7 business days
Priority Domestic Shipping: 2–4 business days
International Standard Shipping: 7–20 business days
International Expedited Shipping: 5–12 business days
Delivery times are estimates and may vary due to customs inspections, weather, or carrier delays. Exact delivery dates cannot be guaranteed.
3. Shipping Costs
Shipping fees are calculated at checkout based on:
Shipping destination
Package weight and dimensions
Shipping method selected
All fees are displayed clearly at checkout with no hidden costs.
4. Order Tracking
Once shipped, a tracking number will be sent via email. Tracking updates may take 24–48 hours to reflect. Customers are encouraged to monitor the shipment, and if tracking is not updated after 72 hours, contact us for assistance.
5. Incorrect Shipping Information
Customers must provide accurate shipping information. Marek Sanders is not responsible for delays or non-delivery due to:
Incorrect or incomplete addresses
Misspelled names or postal codes
Returned packages due to incorrect customer information may incur reshipping fees.
6. Shipping Restrictions
Certain products may have shipping restrictions due to size, weight, or international regulations. Orders with restricted items will be cancelled and refunded if they cannot be delivered to your location.
7. International Taxes, Duties & Customs
International shipments may be subject to VAT, import duties, or customs fees, which are not included in our pricing. Customers are responsible for these charges. Customs processing may delay delivery.
8. Lost, Damaged, or Delayed Packages
If a package is lost or arrives damaged, contact us at [email protected] or 888-781-3994. Provide order number, shipping address, and photos if applicable. We will assist with claims, replacements, or refunds.
9. Pre-Orders & Back-Orders
Pre-order or back-ordered items will have estimated shipping dates displayed on the product page. Orders combining available and pre-order items may ship separately.
10. Order Modifications
Address or shipping changes must be requested before processing begins. Once processing starts, changes may not be possible.
11. Delivery Responsibility
Once the courier marks the package as “Delivered,” Marek Sanders considers the order fulfilled. Customers should contact local authorities for lost or stolen packages after delivery.
12. Contact Information
Marek Sanders
447 Broadway, 2nd Floor Suite #778, New York, 10013, United States
📧 [email protected]
📞 888-781-3994